Date: Nov 19, 2013
Location: Roseville, MN, US
Benefited Call Center Associate - Customer Contact Center-27648
Description
Are you looking for a challenging, energizing and rewarding career with a stable employer in our community? Do you have strong communication and problem solving skills and enjoy working with people?
Xcel Energy's Roseville, MN location is currently hiring Call Center Associates (Customer Contact Center) for an upcoming initial 6 week training class starting on January 20, 2014. Training for this position is 40 hours per week. Class times will be from 8:00 AM -4:30 PM, Monday-Friday.
The Centre Pointe Contact Center operating hours are 6:00am-10:00pm (Monday - Friday) and Saturdays from 7:00am to 6:00pm. Work hours will be 40 hours per week.
- Opportunity for pay increases and job advancement based on performance
- Eligible to participate in Xcel Energy's full benefits package
- Casual dress environment, employee discounts, and on-site fitness center
Bilingual (Spanish/English) candidates are strongly encouraged to apply!
!Candidatos bilingües se recomienda aplicar!
Summary
The Customer Contact Associate's primary responsibility is to provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of customer satisfaction and productivity to ensure that the overall business objectives are achieved. Regular, reliable attendance is an essential job function.
Responsibilities
- Provide high quality customer interaction through multiple channels in a Contact Center environment. Typical contacts include, but are not limited to: establishing, transferring and/or disconnecting service; analyzing and explaining customers’ bills; negotiating payment arrangements; consulting and offering services and options that customers want and value; and handling gas/electric calls, including emergencies. Participation in on-call rotation during escalated events required.
- Performs other duties as assigned, including work on special projects.
At Xcel Energy, our customers' quality of life depends on the energy we provide. Every time they flip a switch or turn a dial, they tap into the energy of over 12,000 people working to make life better. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers.
Xcel Energy has become a leader in the energy industry by demonstrating excellence in environmental performance. Our environmental commitment includes improving air quality, conserving resources, harnessing renewable energy, and protecting wildlife and habitats.
Xcel Energy's vitality comes from our people. It takes professionals in engineering, customer service, linemen, marketing and sales professionals, energy traders, mechanics, finance and accounting professionals and many others to power our company. We offer competitive compensation and benefit programs that include a range of options and coverage levels.
Qualifications
Requirements
- High School diploma or equivalent required.
- Additional education in business or related field is desired.
- Minimum of 1.5 years of experience in a customer service environment required; preference given to Xcel Energy call center experience.
- Applicant must successfully pass pre-hire skills assessment, classroom training and meet all performance expectations.
- Good verbal and written skills required.
- Knowledge of computer based-systems, Internet and Microsoft office applications (Outlook, Word, Excel) required.
- Ability to work effectively with multiple computer environments while talking on the telephone. Must be customer focused and results oriented.
- Some weekends, evenings and overtime is required.
- Participate in on-call rotation.
Primary Location:MN-Roseville
Schedule:Full-time
Union Position:Non-Bargaining
Xcel Energy is an Equal Opportunity Employer.
Nearest Major Market: Minneapolis
Job Segments: HR, Engineer, Call Center, Consulting, Energy, Human Resources, Engineering, Customer Service, Technology
Description
Are you looking for a challenging, energizing and rewarding career with a stable employer in our community? Do you have strong communication and problem solving skills and enjoy working with people?
Xcel Energy's Roseville, MN location is currently hiring Call Center Associates (Customer Contact Center) for an upcoming initial 6 week training class starting on January 20, 2014. Training for this position is 40 hours per week. Class times will be from 8:00 AM -4:30 PM, Monday-Friday.
The Centre Pointe Contact Center operating hours are 6:00am-10:00pm (Monday - Friday) and Saturdays from 7:00am to 6:00pm. Work hours will be 40 hours per week.
- Opportunity for pay increases and job advancement based on performance
- Eligible to participate in Xcel Energy's full benefits package
- Casual dress environment, employee discounts, and on-site fitness center
Bilingual (Spanish/English) candidates are strongly encouraged to apply!
!Candidatos bilingües se recomienda aplicar!
Summary
The Customer Contact Associate's primary responsibility is to provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of customer satisfaction and productivity to ensure that the overall business objectives are achieved. Regular, reliable attendance is an essential job function.
Responsibilities
- Provide high quality customer interaction through multiple channels in a Contact Center environment. Typical contacts include, but are not limited to: establishing, transferring and/or disconnecting service; analyzing and explaining customers’ bills; negotiating payment arrangements; consulting and offering services and options that customers want and value; and handling gas/electric calls, including emergencies. Participation in on-call rotation during escalated events required.
- Performs other duties as assigned, including work on special projects.
At Xcel Energy, our customers' quality of life depends on the energy we provide. Every time they flip a switch or turn a dial, they tap into the energy of over 12,000 people working to make life better. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers.
Xcel Energy has become a leader in the energy industry by demonstrating excellence in environmental performance. Our environmental commitment includes improving air quality, conserving resources, harnessing renewable energy, and protecting wildlife and habitats.
Xcel Energy's vitality comes from our people. It takes professionals in engineering, customer service, linemen, marketing and sales professionals, energy traders, mechanics, finance and accounting professionals and many others to power our company. We offer competitive compensation and benefit programs that include a range of options and coverage levels.
Qualifications
Requirements
- High School diploma or equivalent required.
- Additional education in business or related field is desired.
- Minimum of 1.5 years of experience in a customer service environment required; preference given to Xcel Energy call center experience.
- Applicant must successfully pass pre-hire skills assessment, classroom training and meet all performance expectations.
- Good verbal and written skills required.
- Knowledge of computer based-systems, Internet and Microsoft office applications (Outlook, Word, Excel) required.
- Ability to work effectively with multiple computer environments while talking on the telephone. Must be customer focused and results oriented.
- Some weekends, evenings and overtime is required.
- Participate in on-call rotation.
Primary Location:MN-Roseville
Schedule:Full-time
Union Position:Non-Bargaining
Xcel Energy is an Equal Opportunity Employer.
Nearest Major Market: Minneapolis
Job Segments: HR, Engineer, Call Center, Consulting, Energy, Human Resources, Engineering, Customer Service, Technology
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