Job: Claims Adjuster

Job Search » Start New Search Title Claims Adjuster   Description Investigate, negotiate, evaluate and settle first party Property Claims within given authority while providing fair, timely, reliable and professional claims service to our policyholders. This is a desk adjusting opportunity working out of our Phoenix, AZ office. Duties and Responsibilities: Connect with our customer Establish contact with the policyholder within 24 hours of assignment Identify the needs of the caller Demonstrate appropriate understanding and empathy Collect information from our customer Ask appropriate questions and probe to gather required information necessary to adjust the loss Document information into the claims system Maintain an accurate follow up system Establish timely and accurate indemnity and expense reserves Review policy status, coverage, deductible and other policy information in order to verify coverage Educate the customer on the claim handling process Provide clear and accurate expectations and next steps Create and send professional quality correspondence specific to the claim issues Provide status updates to the customer Accurately respond to customer questions and concerns Identify, negotiate and convey settlement and coverage decisions Create and review estimates to ensure accurate settlement Manage third party vendors to ensure quality service Manage file inventory to timely resolution Ability to recognize potential fraud and recovery Handle files in compliance within state regulations and Homesite's core values Convey decisions and messages to our customer Conclude Work Environment: Fast paced claims environment with frequent customer contact Requirements 2-3 years of previous property claims experience or equivalent industry background Strong computer skills, including Microsoft Office Strong phone and customer service skills Able to demonstrate empathy and compassion for our customers Excellent business writing skills Ability to articulate decisions, technical knowledge and policies to customers Independent decision making, negotiating and problem solving skills Ability to multi-task Strong time management and organization skills Must be able to obtain required state licenses; must possess valid TX license Preferred Skills and Experiences: Xactimate or other claim estimating platforms Insurance designation (CPCU, AIC, ARM) Homesite offers a competitive benefits package to meet the needs of our employees, which includes health, life, dental, disability insurance, paid time off, paid holidays, and 401 (k) with a company match. In addition, we offer a comfortable, casual work environment, and a company-paid lunch on Mondays. We are a high energy, fast paced, performance based environment where your efforts translate directly into your success. Type Full-time Location AZ, Phoenix    We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the number below.  Homesite Insurance 866-380-3942 © 2013 The RightThing, an ADP Company. All Rights Reserved.