Xerox
Title: Customer Care Assistants Needed in December! Location: United States-Pennsylvania-Moosic Job Number: 13038034 Xerox Services in Moosic is looking for people who love to help people!
Are you looking for a rewarding professional career? Do you have the desire to help people? In this role, you can help our customers with their health insurance plans.
Benefits of this exciting position include: - Paid training · Competitive hourly rate plus bonus incentives · Monday through Friday work schedule · Fast-paced, professional work environment that is casual in dress · Regular FTE position eligible for benefits package · Experience with a global, Fortune 500 company · Continual learning opportunities and advancement potential awaits good performers
Successful candidates should have: · High school diploma or GED, be at least 18 years of age or older · A clear speaking voice · Six months of previous customer service experience · Familiarity with Windows and basic web navigation skills · The ability to successfully pass a background investigation and drug test.
Job scope : Using a computerized system, you will respond to customer inquiries in a call center environment. You may perform one or more of the following: · Respond to telephone inquiries and complaints using standard scripts and procedures. · Gather information, researches/resolves inquiries and logs customer calls. · Communicate appropriate options for resolution in a timely manner. · Inform customers about services available and assesses customer needs. · Provide functional guidance, training and assistance to lower level staff. · Provide assistance, training and troubleshooting support to lower level staff. · Schedule work to ensure accurate phone coverage and monitors priority calls and shifts escalated calls to assure resolution to problems. · Prepare standard reports to track workload, response time and quality of input. · Assist in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. All other duties as assigned.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply now and you will be considered promptly for this exciting opportunity. https://xerox.taleo.net/careersection/acsexternalcareer site/jobdetail.ftl?lang=en&job=13038034
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visithttp://www.xerox.com/,http://www.news.xerox.com/,http://www.realbusiness.com/orwww.xerox.com/businessservices.
This is a sourcing requisition that is used to identify potential candidates for several similar positions. If you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active job opportunity. The candidate profile you build for this requisition can be used to apply for other Xerox opportunities.
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail toaccommodations@xerox.com.
Virtual/work from home? No
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