Chattanooga, TN
Actions
Job Description
Job description:
The Customer Advocate is responsible for addressing immediate customer issues in a highly responsive manner, proactively identifying the root cause and providing recommendations for resolution to prevent similar issues from reoccurring. The Customer Advocate will be the main contact for the affinity partner and customer in reviewing escalations and working towards satisfactory resolutions.
Responsibilities include:
- Responsible for all tasks associated with complaint handling including receiving, investigating, resolving, replying and reporting
- Work with multiple departments and external agencies to gather all pertinent information in order to resolve customer concerns
- Stay current on product & service options, terms & conditions and system knowledge
- Manage customer experience by setting expectations and providing timely updates
- Review and process requests for reimbursements in accordance with product terms and conditions
- Prepare written responses to customers and external agencies within allotted time frames
- Other duties as assigned
Skills/Requirements
Qualifications:
- High School diploma or equivalent
- At least 1 year of experience in customer service
- 3 years experience in diffusing and handling difficult situations
- Ability to retain detailed information
- Must be able to speak clear and concise English
- Proficient with computer applications including Word, Excel, Outlook and PowerPoint
- Must be able to work Monday- Friday; shifts vary between the hours of 8:00 AM and 8 PM
- Proven excellent communications skills
- Must submit examples of written response to customer complaints
- Must pass written exam
- Licensed insurance agent within 3 months
Desired skills:
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of plumbing/drainage, home improvements or equivalent
- Knowledge of Impact and Ensura preferred
- Good interpersonal, negotiating and time management skills
In return we offer
- Competitive compensation
- Career development and advancement opportunities
- Business-casual attire throughout the week
- Friendly, open and team oriented work atmosphere
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
Homeserve is an equal opportunity employer
0 comments:
Post a Comment