Job: Customer Service Specialist

# Positions 

1

Location 

US-PA-Berwyn

Category 

Operations

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ModSpace seeks a multi-talented and professional Customer Service Specialist role to join our Berwyn PA team.

Our CS team ensures prompt and courteous handling of customer inquiries in the following areas to provide a seamless customer experience, accurate, timely communication and superb customer satisfaction:

• services such as repair, maintenance, delivery or pickup
• billing
• any other customer concerns

Day to day responsibilities may include:

• Responding to customer inquiries
• Receiving, checking-in and validating all new sale and lease agreements
• Pursuing correction of errors or missing information on lease and sale agreements
• Obtaining required supporting documentation, including but not limited to proof of insurance, tax exemption documents, credit applications, personal guarantees, and etc.
• Ongoing follow-up with customers, salespersons and other field personnel as needed
• Data entry of contract into the lease or sale servicing system(s)
• Maintaining originations documents in an electronic format readily accessible to the entire business
• Maintaining process statistics and open items to ensure all cycle time metrics are met

ModSpace Customer Service Specialists must have:

• A college degree OR equivalent related experience
• 2 years' prior customer service or collection experience required
• Commercial environment preferred
• Keen listening skills and the ability to persuade others
• Strong organization skills with ability to manage multiple tasks simultaneously
• The ability to work effectively in a team environment or as an individual contributor

All ModSpace team members must have:

• PC Proficiency in a Windows environment with MS Office Suite
• Excellent verbal, written, interpersonal, presentation and organizational skills       
• A drive to provide world-class customer service
• The highest levels of integrity

If you are a well-qualified candidate, please submit your resume in confidence today!

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The primary function of the Customer Service Specialist role is to ensure prompt handling of service, billing and miscellaneous incoming calls for our organization.

Responsibilities:

• Respond to all incoming customer inquiries and handle according to type of call
• Receive, check in and validate all new sale and lease agreements
• Pursue correction of any errors and obtain any missing information on lease and sale agreements
• Follow up for any needed supporting documentation, including but not limited to proof of insurance, tax exemption documents, credit applications, personal guarantees, and etc.
• Complete data entry of contract into the lease or sale servicing system(s)
• Scan, image and/or save all originations documents in an electronic format readily accessible to the entire business
• Maintain process statistics and track open items to ensure all cycle time metrics are met
• Ongoing follow-up with customers, salespersons and other field personnel as needed to resolve open matter relating to origination packages
• Other special projects, as required

This position is anticipated to evolve in the future to include other service and sales support.

Requirements:

• College Degree or equivalent related experience
• Minimum 2 years prior customer service or collection experience required, preferably in a commercial environment but consideration will be given an applicant with consumer collection or customer service experience
• Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at  35-40 keyboarding speed
• Excellent verbal and written communication skills
• High degree of professionalism
• Attention to detail
• Keen listening skills and ability to persuade others
• Ambitious, goal-orientated and self-motivated
• Highly organized with ability to manage multiple tasks simultaneously
• Ability to work effectively in a team environment or as an individual contributor

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ModSpace provides competitive compensation along with a generous benefit package including medical, dental and vision insurances, short and long term disability insurances, life insurance, a 401K with match, and flexible spending accounts.  Our work environment is business casual.

A career with ModSpace offers professional development and growth opportunity in a stable and growing North American firm.  Our mid-size means our employees enjoy the resources of a large company in an environment where they are highly visible and have a direct impact on performance.

Come build your future with ModSpace.

With over 40 years of history and locations across North America, ModSpace is the premier provider of modular space solutions to a well-diversified client group including the commercial, construction, education, health care, and government segments.  Our value proposition varies across segments and customers, meeting needs for quality control, speed to market, temporary facilities or facilities which can relocate to meet changing needs.  As an employer and a business partner, we are committed to the highest levels of quality, integrity, teamwork and customer excellence.

 For more information about ModSpace, please visit www.modspace.com.

ModSpace is an Equal Employment Opportunity Employer.  We believe diversity makes us a stronger organization.

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