Job: Customer Service Supervisor - Client Services

Location:	Richardson, TX
Exempt/Non-Exempt:	Exempt
Employment Type:	Full Time
Department:	Client Services
Description:	Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider. Inogen is a growing company that is focused on quality care and continuous improvement. This is the drive behind our hiring and retaining passionate and dedicated professionals.
Duties:	Inogen is actively seeking candidates with strong leadership and decision making skills. The Client Services Supervisor will supervise a team of Client Service Specialist to support and service respiratory patients that have purchased directly from Inogen or have enrolled in Inogen’s home respiratory therapy services. While understanding, demonstrating, and adhering to Inogen’s commitment to process improvement, the Client Services Supervisor will be focused on resolving patients and provider concerns that are escalated, review data entry processes and manage call flow and task metrics. In addition this candidate will hire, train and develop the Client Services staff.
Qualifications:	Key Competencies: - Self-motivated, flexible and a creative problem solver - Ability to train employees on products and processes - Experience with project management - Possess time management skills with the ability to prioritize - Detail oriented with attention to process improvement Requirements: - 1-2 years of management/supervisory experience required - 1-2 years of experience developing training programs desired - Medical industry background REQUIRED - Oracle experience desired - Bachelor’s degree required or equivalent experience RESUMES WITHOUT A MEDICAL INDUSTRY BACKGROUND WILL NOT BE CONSIDERED All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, genetic predisposition or carrier status or any other legally protected characteristic. WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer. Each of Inogen’s offices has a casual culture that supports employees being responsible and developing professionals. We offer competitive salaries and a robust benefit package: • 401 (K) plan available for all employees • Health, dental, vision insurance • Flexible spending accounts and wellness discount program • Life Insurance • Long Term Disability • Robust paid time off and 8 paid holidays • Employee Assistance Program Inogen – Where we go to work hard to positively impact people’s lives!
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