Job: HR Business Consultant, Work at Home-1301846

 

Job Description - HR Business Consultant, Work at Home (1301846) Job Description*  Description The HR Business Consultant develops an account management framework for in support of our Work At Home Call Center business to support business objectives and understand client requirements and needs.  This individual will partner with HR and Operations centers of excellence to provide all aspects of HR support to operations functions and be a primary contributor to HR programs to support enterprise wide initiatives.   Key Accountabilities: Strategy Partners with HR leadership to design and implement the human capital strategy across the call center location.  Provides input based on business needs and client requirements and drives leadership commitment to the strategy. Develops strategic human resource plans for the site tied to business objectives. Partners with Senior Leaders to ensure alignment and gain support. Talent Management Leads Talent Management practices at the site to support business strategy, including performance management, talent review and succession, and drives key practices to develop high potential talent.  Designs and executes retention and engagement strategies to continually develop and retain high performer and high potential talent.  Reports key talent management metrics which are aligned and are in support of business metrics.   The HRBC is accountable for meeting established metrics and standards of performance. Organizational Effectiveness Champions culture change and drives initiatives to preserve and enhance company and site specific culture.  Partners with leaders to lead change initiatives and implements effective change management and communication practices.    Provides organizational design strategies and recommendations to improve organizational performance.   Coaching and Leadership Coaches leaders on a variety of topics including talent development, retention, performance management, employee relations. Facilitates cross organizational connections and boundary-less collaboration across teams. Works in conjunction with other organizational and people development departments such as OD&T, Talent Acquisition, Legal and Compensation in order to support and improve organizational effectiveness and drive business results. Responsible for enterprise wide projects or initiatives. May serve as the Project Lead working with other HR Partners and key leaders to develop, implement, and make improvements to HR related processes and key initiatives. Qualifications ·         Minimum 5+ years’ experience in Human Capital/Human Resource Management role.  ·         Strong business acumen with an understanding of how HR objectives link back to overall business objectives. ·         Demonstrated record of accomplishments in leading HR initiatives, driving human capital results and project management. ·         Solid understanding of performance measurement and experience in a metrics driven and fast paced environment, preferably in a Fortune 500 organization. ·         Strong communication skills and ability to effectively present information to various audiences. ·         Ability to deal with ambiguity and strong decision making capability. ·         Experience facilitating large and small teams, including such areas as leader assimilation, problem resolution, developing strategy and objectives and OD related initiatives. ·         Demonstrated consulting skills and ability to provide coaching, feedback and guidance to leaders at all levels of the organization. ·         Experience managing complex employee relations issues and investigations. Job  HR - Human Resources Primary Location US-N.E.W. Work At Home Organization  Human Resources