Job: Product Support Agent

at Disqus (View all jobs)

San Francisco, CA

Disqus's support team covers a unique scope of service, delving into both product support and quality assurance. Our magnitude of service is also notable: we proudly serve over 90 million users! We’re looking to hire folks who are enthusiastic about technology, the web and who have a desire to gain experience in a startup environment.
You should be interested in, and comfortable with, digging into the underlying details of issues and creating technical solutions where necessary. Our ideal candidate will hit the ground running and be prepared to make a big impact in a fluid environment.

This role will start with an up-to-12-month contract, full-time, at 40 hours per week. There may be room for growth for the right person, both in terms of hours and length of contract.

 

Key responsibilities

• Work with a small, tight-knit team to support a large community of publishers and commenters with inquiries and technical issues
• Troubleshoot new issues and deliver alternative solutions, while communicating bugs to the rest of our team
• Stay current on product updates and provide quality support at a fast pace
• Iterate on documentation, processes, and to provide quality support
• Translate user feedback into actionable product insights
• Open to working weekends in order to maintain Disqus's support standards

 

What we’re looking for:

• An outstanding communicator: you have a proven passion for technology and the web, and you aren't shy about it!
• An empathetic customer advocate: you embrace the challenge of turning an angry customer into a loyal fan.
• A quick learner: you will evolve early learnings into efficient and effective support processes.
• Technically: you have a knowledge of APIs and other data services, a basic understanding of how programming works, and you know how to quickly debug CSS/HTML/JS on multiple browsers.

 

About Disqus

 

What is Disqus? 
Disqus is a free service that enables great online communities. As the web’s most popular discussion system, Disqus is used by 3 million websites that cover pretty much any topic imaginable. Our magic is in connecting people to stuff worth talking about.

Who We Are
Disqus is a fast-growing team making a big impact. We’re a group of hackers and tech geeks who love the web and believe that better communities will make an even better web. We believe in amazing user experiences, well-designed code, and fast, iterative development.

 

We go above and beyond when it comes to thinking outside of the box to solve problems creatively. We're driven to learn and implement new technologies, and figure how to scale them to accommodate our massive scale. Are you up for the challenge of building an application that supports 50,000+ requests per second, and 4MM active concurrent connections to our realtime stream? Then join us.

We love what we do, and we love the team we’ve built.

 

 

Work Perks

 

We're a small team that gets a lot done and has a lot of fun along the way. As a contract employee at Disqus, you will be eligible to participate in many of our great benefits.

• Daily catered lunches and fully stocked snacks, drinks, and beer
• Generous paid time off and holidays
• Pre-tax commuter benefits
• Apple computers (or whatever you need for your job)
• Great office location in SOMA, next to public transportation and parking (blocks from BART, Muni, Caltrain)
• Awesome, casual office environment with plenty of toys (foosball, video games, and more)

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