Job: Bilingual Survey Agent

Monitronics Careers

Location:	Dallas, TX
Job Code:	568
# of Openings:	1
Description
Monitronics: Great Pay & Benefits!! Shift: Monday- Thursday 12pm-9pm Friday 10am-7pm Would you like to work for a company that was announced in Dallas Morning News Top 100 Places to Work for 2011, 2012 & 2013? If so, Monitronics is the company for you! Monitronics offers on-the-job training, a competitive pay package and a solid benefits package. And we offer it all in a casual work setting, with a business-casual dress code. Monitronics International, a subsidiary of Ascent Capital Group, is looking for a Survey Agent to join their team. The Survey Agent Works with a list of accounts to contact prospective customers and conduct a quality assurance survey. Based on the results, makes determination whether an account will be recommended for purchase and conducts other types of calls to verify, compile and process information using guidelines provided by performing the following duties. Ideal candidate will have:  Type skills of 30 wpm Excellent telephone etiquette Excellent spelling and grammar skills At least one year call center/customer service experience preferred Bilingual (English/Spanish) required Duties will include, but are not limited to: Conducts outbound phone surveys with prospective customers to determine level of satisfaction, verify pertinent information and elicit specific information needed. Meets and maintains standard rate of dials per hour. Analyzes information using established guidelines to determine if the account should be recommended for purchase. Conducts other types of calls to verify and/or obtain specific information and processes the information utilizing established guidelines.  Enters data into MAS for Retention department. Conducts research to solve problems or find missing information. Escalates nonstandard problems to Sr. Agent III or Lead Agent. Handles basic  escalation issues when receiving negative feedback from customers while conducting surveys. Proactively works to maximize the performance of the team and organization. EOE/M/F/V/D
Are you a returning applicant?
Previous Applicants: Email: Password: If you do not remember your password click here.
Back to Search Results
New Search