Job: Customer Service Representative

Job Details 

Requisition Number 13-0113 Title Customer Service Representative Job Type Regular Full Time Work Hours Varies City Carlsbad State CA Description Customer Service Representative NTN Buzztime, Inc. (Amex: NTN - News) is the premier developer and distributor of casual, interactive entertainment via multi player, out-of-home, real-time TV games. Say that five times fast! Really, you will be tested during your interview. With over 20 years of successful history under our belt, we have become a titan of fun - the purveyors of playtime. And locations with Buzztime are entertainment meccas where crowds gather and fun ensues. Come join the team! We are seeking an energetic individual to join our Call Center team as Customer Service Representative. The Customer Service representatives are Buzztime’s primarily point of contact for our customers, service providers, and field personnel. The main duties include providing exceptional customer service, via in bound or outbound calls, emails or chat.  Support can involve order status, general inquiries and customer service issues. RESPONSIBILITIES: Identify and find solutions for issues on accounts, systems, services, and games.  i.e. ordering, returning, parts exchanging, account maintenance, gaming issues, basic broadband and network troubleshooting. Provide player with assistance solving issues with accounts, passwords and other game play issues that may arrives. Identify and solicit customer feedback to drive product, process and talent improvement for Buzztime and its customers. Requirements The ideal candidate must have a high school diploma or equivalent. They should have at least 1 year of prior work experience in a customer service capacity.  1 year or more of experience in a contact or call center is strongly preferred.  A basic understanding of TCP /IP, DHCP, DNS is preferred.  Hardware knowledge of Dell, Gateway, IBM, routers, switches, and hubs is a strong plus.  Candidates must be experience users of Microsoft Office programs.  Must also have a typing speed and accuracy at 40 WPM or better.  We are looking for candidates to have an ability to probe customers for needs, identify solutions and propose actions to solve concerns.  They should have demonstrated empathy with an ability to defuse upset customers and apologize when appropriate.  Candidates should be committed to service excellence and practice daily professionalism and good team work while contributing to the success of the group.  Must have excellent verbal communication skills and be dependable.  Ideal candidates will be able to generate leads via in-bound calls and manage performance to expected levels and quality standards. What's In It for You? Buzztime offers a competitive salary, significant incentive compensation, and a full benefits package that includes: medical, dental, life insurance and 401k plan. Best of all, we provide a fun, dynamic working environment where your incredible talent will be put to use for the powers of good. Ready to put your resume in front of our Recruiters? Apply Today! NTN Buzztime is an Equal Opportunity Employer (EOE) Local candidates only, no relocation offered. VISA sponsorship NOT offered/available Apply On-line Send This Job to a Friend