Mission: EvergreenHealth will advance the health of the community it serves through our dedication to high quality, safe, compassionate, and cost-effective healthcare.
Job Summary: Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls. Provides general clerical and administrative support to the departmental staff as needed. Essential Job Functions: 1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying. 2. Follows procedures for scheduling new and established patients, verifies demographic and insurance information, L&I and referrals, prior authorizations, collects payments, explains insurance billing requirements and provides receipts. 3. Verifies/completes medical records for daily visits, ensuring necessary forms are completed or in the chart. 4. Gathers patient information and prepares patient chart for office visits.
Competencies: • May utilize Cerner, Centricity or McKesson application systems to track patient care, PowerCHart (EMR). • Employees must follow all guidelines and policies of ECHC, CLIA, OSHA, JC, Dept. of Labor and Industries and State of Washington. • Ability to process insurance verifications.
License, Certification, Education or Experience: REQUIRED for the position: • High School graduate or equivalent • Knowledge of clinical/medical front office procedures • Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner • Knowledge of medical records confidentiality DESIRED for the position: • Medical Receptionist related work experience • Proficiency in basic medical terminology • EMR (electronic medical records) experience
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