OPEN POSITIONS
Transportation & Logistics | Comtrak | Downers Grove, IL, United States
JOB SUMMARY: Manage customer operations coordinators, ensuring that customers are receiving the best service possible while maximizing margin and network efficiency by ensuring matching of loads.
ESSENTIAL JOB FUNCTIONS:
- Ensure that customer reporting is being conducted across all functions
- Verify correct pools with assigned customers are being maintained and managed.
- Identify and resolve single load problem resolution in a timely manner
- Determine which accessorial charges can be billed and effectively communicate charges to customers
- Evaluate client accessorial assessments to minimize accessorial costs and maximize accessorial margin.
- Identify Accessorial charge patterns and develop and consult with Customers to reduce charges.
- Determine most cost effective recovery plan for missed pickups and deliveries with Load Planners.
- Develop and execute timely resolutions to transit delays and client concerns.
- Develop strong professional relationships with customer’s facilities in all operational aspects.
- Ensure complete and accurate client order acceptance/entry into the Hub/Comtrak system via EDI, web tender, email, fax, phone, or other applicable form of communication.
- Determine if a client’s freight is acceptable for CDT movement
- Notify clients to any and all issues with their loads and educate them on industry changes.
- Collaborate with Pipeline Development to ensure accurate and complete on-boarding of new clients and lanes by setting up required notifications, reporting, accessorial agreements and invoicing.
- Ensure Comtrak performance and event compliance meets and/or beats expectations.
- Submit and approve CDT billing to to Comtrak via EDI, website, phone, fax, email, or other applicable form of communication to ensure proper invoicing.
- Complete vendor accessorial charges within 24 hours of occurrence.
- Assist Collections Department and Sales on customer invoicing disputes.
- Release/Correct orders on invoice hold in TPS menu option 511 Work with A/R Errors
- Communicate effectively with internal and external customers.
- Provide timely escalation of issues to management.
- Complete or assist with miscellaneous projects as assigned.
MINIMUM QUALIFICATIONS:
- Proficiency with software programs such as MS products, Lotus Notes and AS400 is preferred
- Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
- Strong organizational and analytical skills are required
- Experience in the transportation industry is preferred but not required.
- Ability to work with minimal supervision.
- Possession of a Bachelor’s Degree from an accredited college or university is preferred
OTHER BENEFITS:
Hub Group provides the opportunity to participate in a variety of outstanding benefits. In addition to a business casual office atmosphere, the company offers the following benefit programs:
- 3 medical plans
- dental plan
- 401(k) plan
- long term disability insurance
- life/AD&D insurance
- vision insurance
- additional individual voluntary insurance plan
- flexible spending accounts
- scholarship award
- paid sick time/short term disability programs
- vacation pay
- holiday pay
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, please advise the Comtrak Logistics, Inc. Human Resources Department.
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