Job: Front Office Assistant

Location	MedExpress - Bloomington
Full-Time/Part-Time	Full-Time
Category	Customer Service
Description	General Position Summary The Front Office Assistant will be responsible for greeting patients, activating patient files and provide support to patients and medical staff.        MedExpress Core Responsibilities Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly. Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs. Through genuine and positive communication, makes each customer feel informed, understood, and special. An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion. Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. Adherence to standards of business conduct and compliance. Major Responsibilities 1.  Welcome All Medexpress Patients And Visitors By Greeting Them In Person, Answering Inquiries And Directs Them Through The Registration Process. 2.  Answering Multi-Phone Lines, Filing, Faxing, Scanning Documentation And Completing Daily Patient Callbacks. 3.  Discharge Patients, Assist Office And Clinical Staff And Close Office At End Of Night. 4.  Collect All Insurance Information, Verify Patient Demographics, Process Payments, Post Patient Balances And Complete Phone Sheets. 5.  Maintain A Neat And Clean Work Environment And Professional Appearance And Adherence To Relevant Health And Safety Procedures.
Position Requirements	Knowledge, Skills, Abilities and Other Qualifications 1.  Ability To Multi-Task And Work Well Under Pressure 2.  Knowledge Of Basic Comuputer Software And The Ability To Learn Electronic Medical Records 3.  Communicates Well With Patients And Medical Staff 4.  Prior Experience In A Medical Office Setting 5.  Ability To Follow OSHA/HIPPAA Guidelines Working Conditions Center-Based.  Requires working in a clinical setting.  The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens.  Also requires:  travel to other Centers, the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.
This position is currently accepting applications.

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Job: Team Assistant

- Bloomington, MN - 537345

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Position Description

Position Description:

You will be supporting the ongoing operation of Medica Behavioral Health. You will assist the clinical teams and staff to ensure the appropriate services and information are delivered to members and providers in a professional and timely manner.
Primary Responsibilities:

• Processes and logs requests for services, including eligibility verification within established time standards
• Data entry into specifically designed databases within established time standards
• Preparation of forms, maintaining databases, retrieving data and running reports, and other similar responsibilities within established time standards
• Maintains documents and logs when applicable
• Prepares and submits documents for mailing within established time standards
• Benefit verification
• Researches and resolves benefits issues
• Answers incoming Customer Service lines for members and providers
• Utilizes multiple systems to attempt to resolve the issue on the call
• Routes those issues unable to resolve to the appropriate team for resolution
• Respond to customers in a polite and courteous manner, projecting patience, empathy, caring, and sincerity in voice tone and words

Soft Skills/Abilities:

• Team player and also self-driven
• Excellent verbal, written and organizational skills required
• Self-starter who is able to work in fast-paced environment and able to multi-task
• Demonstrates strength in listening, problem solving, organization, and prioritization.

Requirements

Requirements:

• High school Diploma or GED is the minimum requirement
• Minimum of 1 year experience communicating and assisting customers, providing customer service within a professional environment
• Minimum of 1 year experience prioritizing multiple tasks as necessary is required
• Basic Microsoft Excel skills to update spreadsheets is required
• Basic Microsoft Word skills to create documents and update as needed is required

Preferred Assets:

• Healthcare Insurance experience is preferred
• Medical Terminology knowledge is highly preferred
• Working in a call center environment is a plus

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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Job Details

Contest Number:	537345
Job Title:	Team Assistant - Bloomington, MN
Job Family:	Administrative Support Services
Business Segment:	Physician Solutions Group

Job Location Information:

Region:	North America
Country:	United States
City:	Bloomington
State - Province:	Minnesota
Other States where Job(s) is Located:	,,,,
Other Cities where job(s) is Located:	,,,,

Additional Job Detail Information:

Employee Status:	Regular
Schedule:	Full-time
Job Level:	Individual Contributor
Shift:	Day Job
Travel:	No
Telecommuter Position:	No
Overtime Status:	Non-exempt More Info and Application

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