- Bloomington, MN - 537345
Position Description
Position Description:
You will be supporting the ongoing operation of Medica Behavioral Health. You will assist the clinical teams and staff to ensure the appropriate services and information are delivered to members and providers in a professional and timely manner.
Primary Responsibilities:
Primary Responsibilities:
- Processes and logs requests for services, including eligibility verification within established time standards
- Data entry into specifically designed databases within established time standards
- Preparation of forms, maintaining databases, retrieving data and running reports, and other similar responsibilities within established time standards
- Maintains documents and logs when applicable
- Prepares and submits documents for mailing within established time standards
- Benefit verification
- Researches and resolves benefits issues
- Answers incoming Customer Service lines for members and providers
- Utilizes multiple systems to attempt to resolve the issue on the call
- Routes those issues unable to resolve to the appropriate team for resolution
- Respond to customers in a polite and courteous manner, projecting patience, empathy, caring, and sincerity in voice tone and words
Soft Skills/Abilities:
- Team player and also self-driven
- Excellent verbal, written and organizational skills required
- Self-starter who is able to work in fast-paced environment and able to multi-task
- Demonstrates strength in listening, problem solving, organization, and prioritization.
Requirements
Requirements:- High school Diploma or GED is the minimum requirement
- Minimum of 1 year experience communicating and assisting customers, providing customer service within a professional environment
- Minimum of 1 year experience prioritizing multiple tasks as necessary is required
- Basic Microsoft Excel skills to update spreadsheets is required
- Basic Microsoft Word skills to create documents and update as needed is required
Preferred Assets:
- Healthcare Insurance experience is preferred
- Medical Terminology knowledge is highly preferred
- Working in a call center environment is a plus
OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Job Details
| Contest Number: | 537345 |
| Job Title: | Team Assistant - Bloomington, MN |
| Job Family: | Administrative Support Services |
| Business Segment: | Physician Solutions Group |
Job Location Information:
| Region: | North America |
| Country: | United States |
| City: | Bloomington |
| State - Province: | Minnesota |
| Other States where Job(s) is Located: | ,,,, |
| Other Cities where job(s) is Located: | ,,,, |
Additional Job Detail Information:
| Employee Status: | Regular |
| Schedule: | Full-time |
| Job Level: | Individual Contributor |
| Shift: | Day Job |
| Travel: | No |
| Telecommuter Position: | No |
| Overtime Status: | Non-exempt More Info and Application |
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