Friday 27 December 2013

Job: Technical Writer


Department:Engineering
Location:Seattle, WA or Kirkland, WA or Menlo Park, CA

Description

Tableau Software is one of the fastest growing technology companies in the world, with nearly 100% annual sales growth.  Tableau makes fast analytics and visualization products that help people see and understand data of any size or format. The company is on its way to becoming a large, market-defining company in the business intelligence industry and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VMWare). Customers of all sizes use our products, from Fortune 500 companies, to video game designers, to scientists in the jungles of Central America, to high school principals.  Our software is for anyone with data and questions!  Additionally, Tableau’s web products (www.tableaupublic.com) are used by bloggers, journalists, and major media web sites to share data online as interactive visualizations.  Check out our products at: www.tableausoftware.com/products/tour.
Tableau’s culture is casual yet high energy. We are passionate about our product and loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.
What you’ll be doing…

The Technical Writer will write and update technical documentation for all Tableau products. You will work as part of a team of technical writers producing task-oriented and deeper level conceptual procedural topics for Tableau Desktop and Server as well as conceptual pieces that provide a deeper insight into specific features. You will be challenged to use your creativity and experience to design and write accurate, clear, and concise content that describes how the products work and follow Tableau's corporate guidelines.

Some of the things you’ll be doing include…
  • Collaborating with developers and the Support team to understand how customers will be using the products.
  • Writing and updating web-based product help and knowledge base articles that will be used by a wide audience ranging from general business customers to server administrators and application developers.
  • Creating screen shots and diagrams as necessary.
  • Assisting other writers with reviewing and technical editing.
  • Participating in all aspects of the documentation process, from planning to web publishing.

Who you are…
  • Experienced. 5+ years of experience writing commercial software documentation. Experience working with localized products is a plus.
  • Excellent Writer. You are able to describe complex and technical topics clearly and accurately in a way that is appropriate for the target audience.
  • Multi-Tasker. You can juggle multiple projects and prioritize tasks with conflicting deadlines to ensure on-time completion.
  • Bloodhound Detective. You are persistent and resourceful. You are not satisfied to simply rephrase use cases and specs. Rather, you verify how the products actually work and provide appropriate documentation.
  • Technically Inclined. You are drawn to technical subjects and enjoy digging in and learning more. You enjoy talking to developers about software. You might even have specific database, network, or programming domain knowledge.
  • Creative. You have a holistic approach to writing that includes thinking about how the documentation will be accessed and used. You are committed to creating useful and beautiful documentation.
  • Educated. You have a B.S. or B.A. degree in Technical Writing or equivalent professional technical writing experience.



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