Search Jobs
Job Description
| Job Title | Service Coordinator |
| Job ID | 776698 |
| Location | WHITEHALL, PA 18052-3639 |
| Other Location | |
| Description | EZ Micro Solutions is growing again! We're a progressive and fast-growing 20-year old professional technology services company for small and medium-sized businesses. Our focus is to provide on-site and remote IT support along with a full complement of technology services. Our ability to execute and get the job done right the first time separates us from our competition. Accelerated teamwork and open communication is a huge part of our culture and we take pride in doing our jobs well and helping our clients make the most of their technology. Our clients include manufacturing plants, legal and accounting firms, religious and social service organizations, engineering and design firms, and medical professional groups. The majority of our annual sales and service is generated from repeat business with our dedicated customers. New business is most often generated on a referral basis. We take pride in the "solutions" we offer our customers and work hard to maintain a trusting relationship. Service Coordinator We will rely on you to drive the growth and profitability of the company through assisting the Technicians with interpreting customer and third party instructions, scheduling the efficient utilization of the Service department resources to meet customer requirements to affect a positive customer service experience. You will be expected to establish and maintain cooperative-working relationships with those contacted in the course of work. You will utilize ConnectWise to track information concerning service calls received from clients and staff, as well as determine the nature and location of the trouble calls, prioritize and dispatch Technician(s) as necessary and in accordance with established procedures. You will also maintain contact with all technicians on assignment and maintain status of each service call. You will be the heart of our organization, the key link between our customers and our employees. You must greet each customer with a smile even if it’s over the phone. You are our first impression to that customer. You must see that the day-to-day office work is performed efficiently and professionally. By coordinating and working with the sales staff, finance, customer service and service technicians, you will do everything in your power to ensure a profit for the company while giving exceptional customer satisfaction. Ability to maintain confidentiality is essential, as communication with customers and staff may contain information that is privileged and confidential and is intended only for the use of resolving technology issues. This information is not to be disclosed for any other purposes. We will rely on you to communicate clearly and concisely, both orally and in writing. Benefits: Our people are our strategic weapon. So of course we have created a great place to work. We want to see our company have a positive impact on every team member, from personal growth to improving their professional skills as well as opportunities for advancement. And naturally being on an excellent team has rewards beyond these soft qualities of a great place to work. Besides a competitive compensation, we offer a benefits plan that is designed to keep our most important assets - our people - healthy, happy, and moving ahead at optimal speed, including: |
| Option 1: Create a New Profile | |
| Option 2: Login and Apply | |
0 comments:
Post a Comment