Share our pride. Join our mission.
As a Fortune 200 financial services company, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 25,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked 100 Best Companies to Work For by Fortune in 2013, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
We are currently seeking talented Command Center Controller for our San Antonio, TX facility.
PURPOSE OF JOBAnalyzes customer and system requirements, design and implementation to ensure feasibility of contingency plans. Partners with Enterprise Risk Management to assess risks and threats to the organization and proposes mitigation strategies. Develops comprehensive recovery and testing plans, and supports efforts in recovery planning coordination with business and peer partners. Implements industry best practices, such as ITSCM, to ensure effective planning processes. Ensures appropriate business continuation plans are in place for continued operations. Develops and executes testing exercises to validate plans. Identifies and supports training initiatives for crisis response personnel and efforts of the Emergency Operations Center (EOC) and Situational Management Teams.
JOB DUTIES
- Acquires and applies broad knowledge of the business, its products, and processes.
- Resolves issues and navigates obstacles to deliver work product.
- Serves as a resource to less experienced team members on escalated issues of a routine nature.
- Oversees operations and provides technical advice regarding the use of communication and collaboration equipment.
- Plans and directs recall of EOC staff as deemed appropriate.
- Leads collaboration efforts with other businesses and staff agencies.
- Facilitates Joint Planning Group sessions.
- Performs command and control responsibilities in the absence of management.
- Performs analysis of situations and incidents and recommends solutions.
- This position may require employee to work alternative shifts when required to meet mission imperatives.
Minimum Requirements
- Bachelor's degree (or 6 years relevant experience).
- 4+ years in a command and control/emergency management environment.
- Advanced knowledge of Microsoft Office tools.
- Ability to rapidly assess a situation and determine best course of action.
- Ability to work a rotating shift around a 24/7 time frame.
Preferred
6+ years experience working in military operations centers (ex: command posts) or emergency management experience.
Leadership experience in directing multi-dimensional teams.
Advanced knowledge of collaboration tools (Cisco Meeting Place, Tele-Presence, and WebEOC).
Advanced knowledge of Incident Command System (ICS).
Ability to aggregate, analyze and disseminate information to executive leaders.
Thorough knowledge of USAA and lines of business.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.
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