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Hennepin County Medical Center (HCMC) offers employment opportunities in a variety of settings, including our downtown Minneapolis hospital and clinics, and neighborhood clinics throughout the metro area. We are committed to creating a culturally competent and inclusive work and care environment for patients, families, and staff, and we encourage interested applicants with bilingual and bicultural skills to apply for positions at HCMC.
Casual/As Needed openings are currently available with the Hennepin Health Foundation. Flexibility needed for evenings and weekend coverage. Please note these are considered grant funded positions and are not benefit eligible.
Generosity Associates are responsible for supporting the work of the foundation by building relationships with, and meeting the personal and giving needs of staff, visitors and patients; modeling Patient and Family Centered Care behaviors and skills and performing tasks related to foundation development activities.
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Qualificiations:
- High School Diploma or equivalent
- At least six months retail sales/guest service experience or an approved equivalent combination of education and experience
Preferred Qualifications:
- Experience in a customer or client service position within a retail, hospitality and/or patient centered healthcare environment.
- Post High School coursework in philanthropy/development, non-profit management, marketing, public relations, etc.
- Proficiency in Microsoft Office and related software
Knowledge/Skills/Ability:
- Cheerful, friendly, outgoing demeanor
- Ability to provide guest service effectively and pleasantly in a busy, sometimes stressful environment.
- Ability to work effectively and sensitively with a diverse population.
- Ability to understand verbal and written instructions and take direction
- Ability to learn and consistently practice the Building Connections and Patient and Family Centered skills and behaviors.
- Ability to learn and adhere to the Association for Healthcare Philanthropy statement of Professional Standards and Conduct.
- Learns and practices consistently the Centered Around You behaviors.
- Models relationship building and Patient and Family Centered Care Connections skills to other generosity associates and HHS staff.
- Basic math and computer skills.
- Good communication skills.
**Physical ability to stand and/or walk for long periods, able to lift up to 50 lbs.
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General Responsibilities:
- Assists guest in-person or by phone in the selection, processing and the delivery of guest selected items.
- Explores guest needs using Connections Skills and assists in meeting their needs and desire for giving.
- Promotes the mission of HCMC and HHF in guest transactions that are positive and reinforce the value of Generosity.
- Markets and promotes the services of the Generosity Center to HHS staff.
- Ensures Generosity Centers are open for business and ready to respond to guest needs. Involves opening and closing Generosity Centers and maintaining a welcoming, engaging, and visually appealing environment. This includes re-filling of items to ensure guests are able to select depending upon their unique needs.
- Supports the development activities of the Generosity Center(s) and HHF via a variety of tasks including outreach to guests and donors, assistance with the building of guest and donor relationships, identified promotional and development efforts, thank you calls to donors, special events, etc.
- Related duties as assigned
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You've made the right choice in considering Hennepin County Medical Center for your employment! HCMC offers a wealth of opportunities for our ever-changing population and is a place you'll feel challenged, rewarded, and appreciated. We are dedicated to providing Equal Employment Opportunities for both current and future employees, who want to make an impact in our patients' lives. Thanks for choosing HCMC!
HCMC has the following Success Factors that apply to all our employees to ensure competency. They are: exhibits accountability, demonstrates ethics and trustworthiness, delivers customer service, embraces differences, uses resources wisely, communicates clearly, builds and strengthens relationships, champions change and seeks continuous growth. Employees must be able to demonstrate competency in these areas.
Please Note: external applicants selected for an interview with Hennepin County Medical Center must provide data for a Criminal Background Study. Offers of employment from Hennepin County Medical Center are conditional and contingent upon successful clearance of all background studies.
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